Front Desk Associate – Night Shift Operations Coordinator

About the role

The Front Desk Associate is the first point of contact for visitors, guests and clients at our Hyderabad location. Working primarily on the night shift, you will also coordinate with reception teams to ensure smooth overnight operations and handle any emergencies that arise.

Key responsibilities

• Welcome and greet visitors, clients, and guests professionally.
• Answer phone calls, emails and direct inquiries to the appropriate departments.
• Manage appointments, bookings and maintain visitor logs.
• Handle incoming and outgoing mail, deliveries and issue visitor passes.
• Provide basic information about the company, services and facilities.
• Resolve customer queries and complaints courteously.
• Maintain cleanliness and organization of the front‑desk area.
• Coordinate with housekeeping, security and other departments during night hours.
• Monitor CCTV systems, respond to emergencies (electrical, lift issues) and prepare nightly reports.

Required profile

• Intermediate education minimum; Bachelor’s degree preferred.
• 1–3 years of experience in customer service, front‑desk or operations coordination.
• Professional appearance and strong interpersonal skills.
• Ability to work rotational night shifts and handle emergencies calmly.

Required skills

• MS Office
• Booking software
• CCTV monitoring

What we offer

• Competitive salary of INR 13,000 – 15,000 per month.
• Dynamic work environment in a leading hospitality/operations setting.
• Opportunities for skill development and career growth.