This job is no longer available
This job expired on 23/09/2026. It no longer accepts applications.
French Voice Process
SocialKraft · Mumbai
Job description
About the role
This position involves handling customer interactions in French across multiple channels, including phone calls, live chat, and email. You will be responsible for resolving queries, ensuring high satisfaction, and collaborating with internal teams to address issues promptly. Maintaining quality, compliance, and service standards is a core part of the role.
Key responsibilities
- Respond to French‑speaking customers via calls, chat, and email.
- Diagnose and resolve customer issues while maintaining a high level of satisfaction.
- Coordinate with internal departments to facilitate timely problem resolution.
- Adhere to quality, compliance, and service standards throughout all interactions.
Required profile
- French language certification at B2‑C2 level with strong communication skills.
- Fluent in both French and English, both written and spoken.
- Willingness to work rotational shifts.
Required skills
What we offer
- Cab service available for commuting.
- Five‑day work week.
- Rotational shift schedule.
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SocialKraft
Mumbai