French Language Expert – Social Media & Customer Engagement

About the role

This position focuses on managing French‑language interactions across digital and social media channels. The expert will ensure timely, accurate, and brand‑consistent communication with customers while handling online reputation matters.

Key responsibilities

• Monitor and manage online conversations, reviews, comments, and messages in French across digital and social media platforms.
• Translate and localise responses between French and English, preserving brand tone and cultural sensitivity.
• Escalate critical or sensitive issues to relevant internal teams according to defined ORM guidelines.
• Collaborate with internal stakeholders to address recurring issues and continuously improve response quality.
• Respond to customer queries, feedback, and complaints in French in a timely, accurate, and professional manner.

Required profile

• Native or near‑native proficiency in French with strong written and verbal communication skills.
• Good command of English for internal communication and reporting.
• Basic understanding of social media platforms and online customer engagement.
• Ability to work in a hybrid setting, balancing on‑site collaboration with remote tasks.

Required skills

• Proficiency in multiple French dialects (e.g., Moroccan, Swiss, Belgian, Parisian).
• Good command of English for internal communication and reporting.
• Basic familiarity with social media monitoring and engagement tools.