French Customer Service Representative

About the role

We are seeking an enthusiastic, customer‑focused French Customer Service Representative to join our growing support team in Hyderabad. You will deliver exceptional assistance to French‑speaking customers, handling order placement, order management, and general inquiries while contributing to improved patient care in the life sciences sector.

Key responsibilities

• Handle incoming calls, emails, and inquiries from French‑speaking customers regarding product orders and related support.
• Process customer orders accurately in internal systems and manage order‑related issues such as status checks, shipment tracking, returns, and product questions.
• Achieve SLA targets and contact‑center performance metrics to ensure high customer satisfaction.
• Maintain a professional, courteous, and customer‑centric approach in all interactions.
• Collaborate with internal departments to resolve issues promptly and take full accountability for service excellence.

Required profile

• 2–4 years of customer service experience in a high‑volume contact‑center environment.
• Fluency in French and English (written and verbal).
• Strong phone presence and excellent interpersonal communication skills.
• Ability to multitask across multiple applications while engaging with customers.
• Typing speed of 40+ WPM.
• Tech‑savvy with proficiency in Windows, Microsoft Excel, Word, and ticketing systems.
• Familiarity with SAP and Salesforce is preferred.
• Strong troubleshooting, analytical, and problem‑solving abilities.
• Experience in the medical device or life‑sciences industry is a plus.
• Any computer‑science degree or postgraduate qualification.

Required skills

• Windows operating system
• Microsoft Excel
• Microsoft Word
• Ticketing systems
• SAP (preferred)
• Salesforce (preferred)