Fraud & Dispute Analyst

About the role

Barclays is hiring a Fraud & Dispute Analyst in Pune, India, within its USCB Banking Operations business area. The role manages operations in a business area, maintains processes, risk management initiatives and compliance with regulators, and takes ownership of work aligned with rules, regulations and codes of conduct. The position is permanent.

Key responsibilities

• Monitor customer accounts for suspicious or fraudulent activity and take appropriate action
• Handle customer queries, including credit card inquiries, account management and case resolution related to suspected fraud
• Collaborate with internal stakeholders, project teams and law enforcement agencies on potential fraud cases
• Develop and implement fraud prevention strategies and procedures, using fraud detection tools and technologies
• Support risk management, compliance and customer care teams as needed
• Identify trends and developments in regulatory requirements and internal fraud policies
• Manage and develop KPIs to measure the effectiveness of fraud prevention operations
• Investigate and report financial transaction fraud incidents

Required profile

• Strong analytical skills to spot patterns, trends and anomalies in data
• Attention to detail to find discrepancies in financial records or transactions
• Critical and creative thinking to solve complex problems and prevent fraud
• No people leadership roles at this grade
• Legal right to work in India; applicants holding a Barclays-sponsored visa or needing sponsorship must declare it

Required skills

• Risk and controls
• Change and transformation
• Business acumen and strategic thinking
• Digital technology
• Effective communication with team members, management and external stakeholders

The role is based in Pune, with a hybrid working pattern on fixed anchor days set by the business area. Flexible working arrangements can be discussed with the hiring manager. The application process includes a CV and cover letter, an assessment, an interview and further screening steps.