Field Service Technician

About the role

We are seeking a proactive Field Service Technician who will deliver high-quality on-site support to our customers. The role focuses on ensuring successful installations, repairs and maintenance that boost customer satisfaction, retention and profitability.

Key responsibilities

• Perform on-site installation, repair, maintenance and testing of equipment during field visits or dispatches.
• Diagnose technical errors, determine appropriate solutions and document findings.
• Produce timely, detailed service reports and maintain accurate process documentation.
• Operate a company vehicle safely and utilize field automation systems to manage workflow and scheduling.
• Follow all company procedures, protocols and safety guidelines while on the job.
• Collaborate with the technical team, sharing information across the organisation.
• Understand customer requirements, provide recommendations and build positive relationships.

Required profile

• Self-starter with a strong customer-service mindset.
• Ability to work independently in the field and manage schedules effectively.
• Good communication skills to convey technical information to customers.
• Commitment to safety and adherence to company procedures.

Required skills

• Proficiency with field automation systems.
• Vehicle operation for on-site assignments.

What we offer

• Opportunities to develop technical expertise in a customer-focused environment.
• Supportive team culture with cross-functional collaboration.