Field Service Engineer – Instrument Installation & Maintenance

About the role

Anton Paar is seeking a Field Service Engineer to install, calibrate, maintain and repair its high‑accuracy laboratory instruments across India. You will be the primary technical contact for customers, ensuring their equipment operates reliably and their expectations are met.

Key responsibilities

• Perform installation, calibration, maintenance and repair of instruments and parts on site or via telephone/email support.
• Ensure high customer satisfaction for all instruments in the assigned product lines, territory and accounts.
• Serve as the primary contact for technical and service issues, coordinating with internal departments to resolve concerns proactively.
• Drive Annual Maintenance Contract coverage and manage service receivables collection.
• Quote, negotiate and close service contracts and repair charges with customers.
• Maintain compliance with CRM and AP Service processes, monitoring saved searches for task control.
• Continuously update technical knowledge of assigned products and communicate field insights to sales and product teams.

Required profile

• Master’s or Bachelor’s degree.
• Excellent written and verbal communication skills.
• Strong interpersonal, problem‑solving, presentation and organizational abilities.
• Ability to work independently with a high commitment to customer satisfaction.
• Willingness to travel extensively across India as required.