Field Executive - Credit Card Verification

About the role

Fusion CX is hiring a Field Executive in Kolkata to carry out credit card application verification. The role involves visiting applicants' residential and office addresses, confirming their personal and professional details, checking supporting documents and reporting discrepancies or potential fraud. It is a field-based, office-supported position.

Key responsibilities

• Conduct physical field verification of credit card applicants by visiting residential and office addresses given in their applications.
• Meet applicants and confirm their personal, professional and business details, including employment and business verification where required.
• Check identity and supporting documents for accuracy and consistency, and identify suspicious applications, discrepancies and potential fraud.
• Carry out re-verification of cases flagged by the internal verification team.
• Submit investigation reports with observations and findings within the prescribed turnaround time (TAT).
• Record field details through the designated mobile application or reporting system and coordinate with internal teams and the reporting manager.
• Maintain the confidentiality of applicant and customer information.

Required profile

• Minimum education: Class XII (Higher Secondary) completed.
• Ability to conduct field visits and handle confidential information responsibly.
• Willingness to work from the office and do field verification in Kolkata.

Required skills

• Attention to detail and strong observation and verification skills.
• Basic ability to use mobile apps or digital reporting systems for field updates.
• Analytical thinking to spot inconsistencies and potential fraud indicators.
• Time management to meet turnaround times.

Applicants apply through the Fusion CX careers page, uploading their CV and last qualification.