Facility Trainer

About the role

The Facility Trainer is responsible for elevating operational standards across Urban Vault locations by delivering targeted training and conducting rigorous audits. This role supports both day‑to‑day facility operations and broader learning initiatives.

Key responsibilities

• Perform regular facility and operational audits to ensure compliance with SOPs and service standards.
• Identify skill gaps and training needs through on‑site observations and audit results.
• Design, deliver, and track structured training programs for housekeeping, pantry, security, supervisors, valet and frontline staff.
• Conduct refresher sessions and toolbox talks to reinforce best practices.
• Collaborate with Operations and Facility Managers to develop corrective action plans.
• Assist with onboarding, induction, and company‑wide learning calendars.
• Coordinate internal and external subject‑matter experts for training interventions.
• Maintain accurate training records, certifications, and compliance documentation (fire safety, first aid, emergency preparedness, WHS, POSH).

Required profile

• 1–2 years of experience in operations training, facility management training, hospitality training, or a related field.
• Basic understanding of facility management, housekeeping, hospitality, or workplace operations.
• Experience in managed office spaces, co‑working, commercial real estate, or service industries is preferred.
• Bachelor’s degree in Hospitality, Business Administration, Human Resources, or a related discipline.

Required skills

• Proficiency in Google Workspace