Executive Reservation Manager

About the role

The Executive Reservation Manager serves as the primary liaison between prospective guests and the hotel’s booking system. This role ensures smooth reservation handling, effective guest communication, and coordination with internal teams to deliver seamless experiences and optimize occupancy.

Key responsibilities

• Manage inbound reservations via phone, email, and online channels, confirming dates, room types, rates, and special requests.
• Input, update, and maintain reservation details in PMS or CRS systems, logging cancellations, modifications, and guest information.
• Track room inventory, maintain availability, and perform yield management when needed.
• Provide prompt, courteous responses to inquiries about availability, rates, policies, and hotel offerings.
• Handle guest complaints or special requests, coordinating with housekeeping, front desk, and other relevant teams.
• Promote room upgrades, packages, and add‑ons to maximize RevPAR.
• Generate and analyze reports on booking patterns, occupancy, cancellations, and performance.
• Collaborate with Front Office, Housekeeping, Sales, and Events to align guest arrival preparations and promotions.
• Prepare daily expected‑arrival lists, track advance deposits, and conduct reservation audits.
• Maintain accurate guest profiles, reservation logs, and confirmations, performing regular data integrity audits.

Required profile

• Experience with hotel reservation systems (PMS/CRS) and managing bookings across multiple channels.
• Strong communication skills for handling guest inquiries and coordinating with internal departments.
• Attention to detail in maintaining accurate reservation data and performing audits.
• Ability to analyze booking data and contribute to revenue‑enhancement initiatives.

Required skills

What we offer

• Opportunity to work in a dynamic hospitality environment.
• Collaboration with cross‑functional teams to drive guest satisfaction.
• Professional development in reservation management and revenue optimization.