Especialista de Soporte a Aplicaciones

About the role

The Application Support Specialist ensures the availability, stability, and operational continuity of Shopfloor production applications. Acting as the first point of contact for the Production area, the specialist performs advanced technical diagnostics, log analysis, preventive monitoring, and incident management.

Key responsibilities

• Guarantee availability, stability and continuity of production applications.
• Perform advanced technical diagnostics and detailed log analysis.
• Conduct preventive monitoring and manage incidents in coordination with Level 2 and Level 3 support.
• Ensure compliance with service level agreements (SLAs).
• Document incidents and generate reports for continuous improvement.

Required profile

• Degree in Computer Systems Engineering, Information Technology, Computer Science or a related field.
• Minimum 2 years of experience supporting production applications, incident diagnosis, monitoring and continuity.
• Preferably experience in the automotive or manufacturing industry.

Required skills

• SQL query knowledge.
• Windows XP, 7, 8, 10 administration in production environments.
• Log analysis of SFIT applications.
• Backup and virtualization tools (Acronis, Veeam) and high‑availability/BCP concepts.
• Remote connection tools (e.g., Netsupport) and ticketing systems.
• ITIL service management knowledge; ITIL certification is a plus.

What we offer

• Base salary between $14,000 and $17,000 MXN per month.
• Legal benefits and transportation support.
• Continuous training and performance bonuses.
• Punctuality bonus and monthly indicator‑based incentives.