Enterprise Account Manager

About the role

Pine Labs is seeking an Enterprise Account Manager to lead strategic relationships with enterprise and mid‑market merchants for its online payment gateway business. The role combines account management, revenue growth, and client success to expand the adoption of Pine Labs' payment solutions.

Key responsibilities

• Develop, nurture, and expand relationships with key merchants to drive long‑term partnerships and revenue growth.
• Identify and execute upselling and cross‑selling opportunities across Pine Labs' payment suite, including value‑added services and customized enterprise solutions.
• Ensure seamless onboarding, integration, and ongoing support to achieve high merchant adoption, engagement, and retention.
• Acquire new enterprise and mid‑market merchants by crafting compelling value propositions based on industry insights.
• Own assigned accounts end‑to‑end, acting like a business owner to launch strategic initiatives and unlock new revenue streams.
• Monitor industry trends, competitor moves, and regulatory changes to provide strategic recommendations to clients.
• Leverage analytics to track performance metrics, customer behavior, and transaction trends, optimizing engagement strategies.
• Collaborate with product, operations, compliance, and support teams to ensure smooth delivery of payment solutions.
• Lead commercial negotiations, pricing discussions, and contract closures with key merchants.

Required profile

• 4‑8 years of experience in Key Account Management, Enterprise Sales, or Business Development within fintech, payments, or SaaS.
• Strong understanding of the online payments ecosystem, including payment gateway integrations, UPI, digital wallets, and card‑based transactions.
• Proven track record of driving revenue growth through account expansion, upselling, and cross‑selling.
• Entrepreneurial mindset with the ability to take ownership and execute independently.

Required skills

• Payment gateway integrations
• UPI
• Digital wallets
• Card‑based transaction processing