Doorman – Guest Services

About the role

The Doorman provides a first‑impression of hospitality, welcoming guests and ensuring a smooth arrival and departure experience. This role supports guests with luggage, transportation, and information about hotel amenities and local attractions.

Key responsibilities

• Greet and escort guests to their rooms, opening doors and offering a warm welcome.
• Assist guests with luggage handling, storage, and retrieval.
• Provide directions, arrange transportation (taxi, shuttle, limousine) and record advance requests.
• Assist guests and visitors in and out of vehicles, including loading and unloading luggage.
• Inform guests about hotel amenities, services, room features, and local points of interest.
• Communicate parking procedures and maintain awareness of undesirable persons on the premises.
• Maintain a clean, professional uniform and appearance while protecting confidential information.
• Follow all company policies, report accidents or unsafe conditions, and comply with quality‑assurance standards.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work experience required.
• Ability to lift up to 50 lb unaided and up to 75 lb with assistance.
• Capability to stand, walk or sit for extended periods and navigate stairs, ramps, and uneven surfaces.
• Clear, professional communication skills and ability to read small‑print information.

Required skills