This job is no longer available
This job expired on 19/07/2026. It no longer accepts applications.
Dispatch Agent
Hemmersbach · Bengaluru
Job description
About the role
The Dispatch Agent acts as the primary point of contact for both customers and field service technicians. You will coordinate service schedules, ensuring optimal use of resources while maintaining high customer satisfaction.
Key responsibilities
- Serve as the main liaison between customers and service technicians.
- Plan and schedule field technicians based on product knowledge, customer requirements, and geographic and temporal availability.
- Monitor and uphold service level agreements, balancing efficiency and cost effectiveness.
- Manage escalations and resolve issues promptly.
- Maintain accurate service documentation and update records as needed.
Required profile
- Proficient English (minimum B2 level).
- Ability to work independently and make quick decisions.
- Strong comprehension skills.
Required skills
- English communication at B2 level.
What we offer
- Buddy onboarding program.
- Comprehensive onboarding support.
- Opportunity to work for a global IT infrastructure provider with a strong social purpose.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in India.
Salaries by job title
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Hemmersbach
Bengaluru
Related job offers
-
Warehouse Coordinator
Cepheid Bengaluru -
Transportation Representative (Remote, Disability Friendly)
Jobs for Humanity Bengaluru -
Senior Manager - Procurement
GSK Bengaluru -
Warehouse Trainee – Pick & Pack
Vashi Integrated Solutions Ahmedabad -
Junior Executive – Cash & Route Operations
Brink’s Inc Ahmedabad et périphérie