Director, Technical Consulting (Salesforce Marketing & Data Cloud)

About the role

Salesforce is seeking a Director, Technical Consulting (Architects' Practice) to join its Global Delivery Centre (GDC) team. The role is for an experienced professional services leader with experience scaling professional services delivery centres worldwide, and it helps build the careers of the technical architects team. The GDC delivers strategic engagements and change programmes across all Salesforce technologies.

Key responsibilities

• Plan capacity, hire, train and mentor Technical Architects, and guide them on their CTA journey and upskilling path across modern AI platforms.
• Act as a trusted advisor to clients, helping them deploy emerging technologies and Enterprise AI Architecture.
• Lead internal initiatives to grow the Industries Architects' consulting practice, including an AI-first delivery and engineering methodology.
• Work with Delivery Managers, Solution Architects and clients to architect technology solutions.
• Lead Enterprise Architecture and Governance, advising clients on architectural vision, scalable predictive and generative AI environments and a programme roadmap.
• Lead workshops and project teams of developers using Salesforce Industries Clouds, with developer assistants such as Cursor, Claude and GitHub Copilot, while enforcing platform security.
• Define evaluation frameworks with customers to measure AI performance and business value, and manage customer expectations and risks proactively.

Required profile

• 18+ years of experience leading Salesforce technical consulting projects.
• Expertise in leading Salesforce Marketing & Data Cloud implementations.
• Expertise in one or more domains such as Financial Services, Health & Life Sciences, Manufacturing and Automotive, or Retail and Consumer Goods.
• Strong application design skills, and proficiency in English.
• Preferred: CTA, Salesforce certifications (Admin, Developer, Sales, Service Cloud, System and Application Architect), OmniStudio Developer/Consultant, and experience with generative AI and agentic frameworks.

Required skills

• Integration Architecture, Platform Security, Identity and Access Management, Sharing and Visibility, Data Architecture and Management, Architectural Design Patterns.
• Apex Design Patterns, Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and modern web/mobile technologies (HTML, CSS, JavaScript, Web Components).