Director, India Innovation – Customer Success

About the role

The Director, India Innovation will lead the Customer Success team for strategic Innovation and BASES engagements across India. This senior position combines people leadership, client partnership, and AI‑driven transformation to deliver high‑impact insights and drive revenue growth.

Key responsibilities

• Provide senior leadership for India Innovation Customer Success, overseeing people management and delivery excellence.
• Partner with commercial teams to identify value‑added insight opportunities, support cross‑selling and upselling, and lead senior client conversations.
• Champion AI‑first ways of working by embedding studio automation, prompting, and AI‑enabled insight generation into daily delivery.
• Act as a trusted consulting partner for global and regional Innovation/BASES clients, engaging C‑suite stakeholders and safeguarding high‑value relationships.
• Own delivery of complex Innovation/BASES studies, ensuring analytical quality, compelling storytelling, and actionable recommendations.
• Coach, develop, and upskill the India Innovation Customer Success team, setting performance objectives and providing continuous feedback.

Required profile

• Proven senior leadership experience in consulting, innovation, or analytics within a client‑facing environment.
• Strong track record of managing strategic accounts and driving revenue through insight‑based solutions.
• Demonstrated ability to lead AI‑driven transformation initiatives.
• Excellent communication skills with the ability to influence senior and C‑suite audiences.

Required skills