Digital Account Manager – ITES

About the role

We are looking for a Digital Account Manager specialized in ITES to build and maintain strong customer engagements, drive adoption of Microsoft solutions and deliver revenue growth. The role combines strategic account planning, cross‑functional coordination and continuous customer satisfaction monitoring.

Key responsibilities

• Identify and prioritize accounts, develop strategic plans and align resources to meet quarterly and annual quotas.
• Conduct background research on existing customers, capture key learnings and understand business goals.
• Monitor customer satisfaction metrics, act on feedback and manage renewal discussions.
• Coordinate cross‑functional teams, partners and internal stakeholders to execute sales plays, co‑sell strategies and consumption plans.
• Identify, qualify and drive new business opportunities through the sales lifecycle, including upsell and cross‑sell.
• Stay up‑to‑date on Microsoft offers, solutions and industry trends to advise customers and internal teams.
• Leverage investment programs, partner ecosystems and v‑team orchestration to maximize account performance.
• Develop and maintain product and solution expertise, ensuring customers derive value from existing Microsoft investments.

Required profile

• Proven experience in managing digital accounts and driving customer adoption of technology solutions.
• Strong analytical skills to prioritize accounts and craft data‑driven plans.
• Excellent collaboration abilities with internal teams, partners and customers.
• Ability to stay current on Microsoft product portfolio and industry developments.

Required skills