Desktop Support Engineer – 1.6+ Years Experience

About the role

We are seeking a Desktop Support Engineer with at least 1.6 years of experience to provide end‑user IT support in our Chandigarh office. The role involves troubleshooting hardware, software and operating system issues while ensuring compliance with Service Level Agreements.

Key responsibilities

• Deliver Level 1 and Level 2 desktop support to end users.
• Diagnose and resolve hardware, software, printer and peripheral problems.
• Manage incidents using a ticketing tool and meet defined SLA timelines.
• Perform BitLocker encryption management and recovery.
• Support and troubleshoot Data Loss Prevention (DLP) solutions.
• Deploy software, updates and patches via SCCM.
• Install, configure and maintain Windows OS and Microsoft Office applications.
• Coordinate with internal teams and vendors for issue resolution.
• Maintain accurate documentation of incidents, resolutions and asset records.

Required profile

• Graduation (mandatory) with a minimum of 1.6 years of relevant desktop support experience.
• Strong analytical and troubleshooting abilities.
• Ability to work in a fast‑paced support environment.
• Excellent communication and customer service skills.

Required skills

• Ticketing tools
• SLA management
• Desktop & laptop troubleshooting
• Windows OS support
• BitLocker administration
• Data Loss Prevention (DLP)
• SCCM (Microsoft System Center Configuration Manager)
• Hardware & software troubleshooting