Delivery Partner – Last Mile Logistics

About the role

Shadowfax is hiring Delivery Partners to handle last‑mile parcel delivery in Kolkata. You will pick up shipments from hubs or partner locations and ensure they reach customers safely and on time, using the company’s mobile platform to track and confirm deliveries.

Key responsibilities

• Collect parcels from designated hubs or partner sites and verify shipment details.
• Plan and follow assigned delivery routes across Kolkata, adhering to traffic and safety regulations.
• Handle packages with care, load and unload parcels, and lift items as required.
• Use the Shadowfax mobile application to update delivery status, capture proof of delivery, and process digital or cash payments.
• Interact professionally with customers, address queries, and provide a positive delivery experience.
• Coordinate with supervisors or hub staff to resolve any delivery issues or exceptions.

Required profile

• Strong customer‑service orientation with clear communication skills.
• Experience in sales, food & beverage, or any client‑facing role demonstrating reliability.
• Willingness to learn operational procedures, safety guidelines, and technology tools.
• Valid two‑ or four‑wheel vehicle licence, a roadworthy vehicle and familiarity with Kolkata routes.
• Comfortable using a smartphone and delivery applications.
• Ability to work shifts, including weekends and holidays, and maintain punctuality.
• Prior experience in logistics, courier or last‑mile delivery is a plus, but entry‑level candidates are encouraged.

Required skills

• Mobile delivery application usage.
• Digital payment processing.
• Forklift operation (optional).