Customer Support Representative

About the role

Evon Technologies is seeking a Customer Support Representative to join its Dehradun office. The role focuses on delivering high‑quality assistance to players of online gaming platforms, ensuring a safe and enjoyable experience while adhering to responsible gambling standards.

Key responsibilities

• Respond to player inquiries via live chat, email, and ticketing systems in English and French or Spanish.
• Handle sensitive conversations with empathy, professionalism, and confidentiality.
• Identify and support customers at risk of gambling‑related harm, applying responsible gambling tools such as deposit limits, cooling‑off periods, and self‑exclusion.
• Escalate complex issues to senior teams while maintaining accurate case documentation.
• Collaborate with compliance and product teams to stay updated on regional gambling regulations.

Required profile

• Fluent written and verbal English plus French or Spanish.
• Strong communication, active listening, and problem‑solving abilities.
• High level of integrity, emotional resilience, and cultural sensitivity.
• 0–2 years of experience in customer support, preferably within iGaming, BPO, or related fields.

Required skills

• Experience with CRM systems.
• Proficiency in live chat platforms.
• Familiarity with email support tools.
• Knowledge of case management tools.