Customer Support Executive

About the role

We are looking for a dedicated Customer Support Executive to join our team serving the Karnataka and Delhi‑NCR regions. The role focuses on delivering exceptional voice‑based support, handling inquiries, resolving issues, and providing accurate product information to our clients.

Key responsibilities

• Handle incoming customer calls and provide accurate information regarding products and services.
• Resolve customer complaints and issues in a timely and effective manner.
• Maintain a high level of customer satisfaction by ensuring all interactions are positive and helpful.
• Document customer interactions and feedback in the system for future reference.
• Collaborate with team members to improve service delivery and customer experience.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Required profile

• Strong communication skills in English, both verbal and written.
• Experience in customer support, particularly in a voice process environment.
• Ability to handle challenging situations with a calm and professional demeanor.
• Strong problem‑solving skills and attention to detail.
• Familiarity with Sutherland and Foundever systems is a plus.

Required skills

• Familiarity with Sutherland system
• Familiarity with Foundever system