Customer Support Executive
ADPL · Jaipur
Job description
About the role
We are seeking a proactive Customer Support Executive to join our fast‑growing D2C fashion brand. You will be the first point of contact for shoppers across multiple channels, ensuring a seamless and pleasant buying experience.
Key responsibilities
- Handle customer queries via WhatsApp, Instagram, email and phone calls.
- Assist shoppers with order placement, tracking, exchanges, refunds and product information.
- Resolve complaints professionally and efficiently.
- Coordinate with logistics and warehouse teams to address order‑related issues.
- Maintain high customer‑satisfaction scores and quick response times.
- Record and update all interactions in the CRM/system.
Required profile
- 1–3+ years of experience in customer support, preferably in D2C or e‑commerce.
- Excellent verbal and written communication in English and Hindi.
- Strong problem‑solving ability and multitasking skills.
- Good typing speed with high attention to detail.
- Ability to thrive in a fast‑paced environment.
Required skills
- Shopify
- Interakt
- Gokwik
- Shiprocket
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in India.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
Published 1 month ago
Expires 2 weeks from now
28 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
ADPL
Jaipur
Related job offers
-
Telecalling Executive – Personal & Business Loans
Navigant Finance Jaipur -
Telecaller – Customer Outreach & Furniture Services
Homliva Private Limited Jaipur -
Call Centre Officer – Branch Channel
AU SMALL FINANCE BANK Jaipur -
Outbound Executive - Night Shift - US Process
V Engineering LLC Rajarhat -
Telecalling Executive (On-site, Kolkata)
Huzayl Investment Calcutta