Customer Support Associate (Voice)
TRANSFORMPLUS · Hyderabad
Job description
About the role
The Customer Support Associate will handle inbound voice queries from customers, providing timely and accurate solutions. This position is based at the Mindspace Pocharam campus and focuses on building strong, trust‑based relationships with clients through clear communication.
Key responsibilities
- Answer customer calls and resolve issues efficiently via voice channels.
- Identify customer needs, assess situations, and guide them toward satisfactory outcomes.
- Maintain detailed records of interactions and follow‑up actions.
- Collaborate with team members to share best practices and improve service quality.
- Adhere to company policies, scripts, and quality standards.
Required profile
- Graduate (any discipline) – freshers are welcome.
- Ability to work under pressure in a fast‑paced environment.
- Strong listening abilities and problem‑solving mindset.
- Fluent in English and Hindi with clear verbal communication.
Required skills
- Excellent verbal communication in English and Hindi.
- Active listening and customer‑focused problem resolution.
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Published 2 weeks ago
Expires 1 month from now
28 views · 0 interested
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TRANSFORMPLUS
Hyderabad
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