Customer Support Associate

About the role

We are looking for a Customer Support Associate to join UrbanGabru’s customer service team in Pune. You will be the first point of contact for our customers, assisting them with inquiries, issues and product information across phone, email, chat and social media.

Key responsibilities

• Respond to customer inquiries via phone, email, chat and social media.
• Resolve complaints and provide timely solutions.
• Maintain accurate records of interactions and transactions.
• Escalate complex issues to relevant teams when necessary.
• Follow up with customers to ensure resolution and satisfaction.
• Provide product and service information to customers.
• Meet service quality standards, response time targets and satisfaction metrics.
• Collaborate with internal teams to improve the overall customer experience.
• Stay updated on company products, services and policies.

Required profile

• Strong background in customer support, experience in sales and ability to guide purchase decisions.
• Good communication and interpersonal skills, with experience training others.
• Problem‑solving ability and capacity to manage multiple interactions.
• Previous experience in a customer‑facing role is a strong advantage.
• Bachelor’s degree in Business Administration, Communication or related field is a plus.

Required skills

• Basic proficiency in CRM software and other customer service tools.