Customer Support Advisor – B2B Energy Services

About the role

We are seeking a Customer Support Advisor to join a UK‑based international energy brand. You will be the first point of contact for B2B energy customers, handling enquiries via telephone, email and chat while delivering a high standard of service.

Key responsibilities

• Respond to customer queries across phone, email and chat channels promptly and professionally.
• Maintain accurate records of interactions and update account information.
• Identify issues proactively and provide practical solutions to enhance satisfaction.
• Collaborate with management and other departments to ensure consistent communication and best practices.
• Stay up‑to‑date with company policies and processes to give correct guidance.
• Participate in regular team meetings to share feedback and improve service quality.

Required profile

• 1 to 6 years of experience in a customer‑service or BPO environment.
• Clear and confident verbal and written communication skills.
• Strong attention to detail and ability to follow documented processes.
• Willingness to learn and apply company policies to resolve customer issues.
• Team‑oriented mindset supporting a ‘one team’ culture.

Required skills

What we offer

• Opportunity to work with a leading international energy brand.
• Exposure to B2B energy and utilities sector.
• Collaborative team environment focused on continuous improvement.