Customer Service Specialist

About the role

We are looking for a communicative, customer‑focused professional to join our team as a Customer Service Specialist. The role involves handling international client calls, resolving queries, and ensuring a seamless experience for our customers.

Key responsibilities

• Manage international client interactions with professionalism and empathy.
• Provide accurate information and address concerns promptly.
• Maintain detailed records of customer interactions and keep systems up to date.
• Ensure high customer satisfaction through effective communication and problem‑solving.
• Escalate complex issues to internal teams and follow up until resolution.
• Adhere to company policies, quality standards, and data security guidelines.
• Collaborate with cross‑functional teams to improve service delivery.

Required profile

• Bachelor’s degree in any discipline.
• 1–3 years of experience in customer support, call centre, or similar roles.
• Strong spoken English and professional telephone etiquette.
• Experience handling international customers is preferred.
• Ability to multitask, work under pressure, and maintain productivity in a hybrid environment.
• Team‑oriented mindset with a customer‑first approach.

Required skills