Customer Service Senior Analyst

About the role

Accenture is seeking a Customer Service Senior Analyst to join its global team. The role focuses on analyzing and solving increasingly complex customer service issues while supporting internal and external stakeholders.

Key responsibilities

• Conduct detailed analysis of customer inquiries and resolve complex problems.
• Interact daily with Accenture peers and occasionally with clients or senior management.
• Work with minimal supervision on routine tasks and moderate guidance on new assignments.
• Make decisions that affect own work and may influence the work of others.
• Contribute as an individual contributor and may oversee a small team or work effort.
• Adapt to rotational shift schedules as required.

Required profile

• 5 to 8 years of relevant experience.
• Any graduate degree.
• Advanced proficiency in Spanish (both written and spoken).
• Strong analytical mindset and problem‑solving abilities.

Required skills

• Language translation for customer service contexts.

What we offer

• Opportunity to work within a leading global professional services firm.
• Exposure to a diverse set of industries and clients.
• Professional development and career growth pathways.