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Customer Service Representative – Telecom (Malad)

Upedge Job Karle Pvt. Ltd. · Mumbai

🇬🇧 English

Job description

About the role

We are looking for a motivated Customer Service Representative to join our telecom call centre in Malad. The role operates on Canadian shifts (6 pm – 11 am) with a five‑day work week followed by two weeks off.

Key responsibilities

  • Handle inbound and outbound international voice calls, maintaining C3/C2 voice quality standards.
  • Provide accurate information and resolve customer queries related to telecom services.
  • Adhere to the defined transport boundary zones for commuting.
  • Maintain attendance and punctuality as per the shift schedule.

Required profile

  • Minimum 12 months of international voice experience (up to 18 months) or more than 18 months for higher salary brackets.
  • Age not exceeding 44 years.
  • Resident within the hiring zone specified.
  • Willingness to work the designated shift timings.

Required skills

    What we offer

    • Salary ranging from 4.8 LPA to 5.5 LPA (approximately ₹32,776 – ₹37,585 per month in hand).
    • Two weeks of paid leave after each work week.
    • Opportunity to work in a dynamic telecom environment.

    Questions fréquentes

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    Published 1 month ago

    Expires 1 week from now

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    Upedge Job Karle Pvt. Ltd.

    Mumbai

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