Customer Service Representative

About the role

We are looking for a motivated Customer Service Representative to provide Tier 2 support during US shift hours. The role involves handling inbound and outbound communications via phone, email, and chat, with a strong focus on resolving issues completely and ensuring high customer satisfaction.

Key responsibilities

• Manage inbound and outbound customer interactions, logging each case accurately.
• Support recruitment processes for new applicants and re‑hires.
• Guide customers in using self‑service portals.
• Escalate unresolved issues following defined procedures.
• Perform GDPR‑compliant security verification for all contacts.
• Meet SLA targets while maintaining call and data quality standards.

Required profile

• Fresh graduates or candidates with no prior professional experience (freshers only).
• Strong verbal and written communication skills.
• Ability to learn technical tools quickly and multitask in a fast‑paced environment.
• Customer‑focused mindset with attention to detail.

Required skills

• Familiarity with ServiceNow.
• Basic knowledge of ERP systems.
• Proficiency with Microsoft Office applications.