Customer Service Representative
BioSpace · Chittoor
Job description
About the role
The Customer Service Representative will handle USP’s global customer quotes and orders for reference standards and publication products. This position ensures timely, accurate order processing and responsive support for both domestic and international clients.
Key responsibilities
- Receive, review, and process customer quotes and orders daily.
- Respond to inquiries via email, phone, and fax within 24‑48 business hours.
- Resolve problem orders and investigate customer complaints.
- Assist customers with complex order and fulfillment processes.
- Maintain order records and ensure compliance with USP’s Customer Experience Goal Standards.
- Provide courteous service to maximize goodwill with all customers.
Required profile
- Experience handling customer orders and inquiries.
- Ability to support both domestic and international customers.
- Strong communication skills and attention to detail.
- Commitment to delivering high‑quality service within defined response times.
Required skills
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Published 1 month ago
Expires 2 weeks from now
45 views · 0 interested
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BioSpace
Chittoor
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