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This job expired on 19/07/2026. It no longer accepts applications.
Customer Service Representative
Policybazaar.com · District de Gurgaon
Job description
About the role
We are seeking a proactive Customer Service Representative who enjoys talking to people and solving issues. In this role you will be the primary point of contact for customers, helping them understand our products and turning satisfied users into brand advocates. You will work closely with sales and product teams to ensure a seamless experience for every client.
Key responsibilities
- Communicate with customers via phone, email, and chat to address inquiries.
- Provide accurate information on product features, pricing, and availability.
- Collaborate with internal teams to fulfill customer needs and resolve issues.
- Perform data entry across multiple platforms to maintain up‑to‑date records.
- Maintain customer records and update CRM systems accurately.
- Identify recurring issues and suggest improvements to processes.
Required profile
- 1–3 years of relevant customer service experience.
- Excellent phone etiquette and strong verbal, written, and interpersonal communication skills.
- Ability to multitask, organize, and prioritize workload effectively.
Required skills
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Policybazaar.com
District de Gurgaon
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