Customer Service Officer – Consumer Banking

About the role

The Customer Service Officer will support DBS Consumer Banking Group by handling day‑to‑day banking transactions and addressing client inquiries. This role ensures compliance with regulations while delivering a high‑quality service experience to customers across all product lines.

Key responsibilities

• Ensure compliance with all applicable regulations and internal bank policies for transaction processing.
• Process cash, transfer, and clearing transactions, including cheques, demand drafts, dividend warrants, pay orders and other instruments within authorized limits.
• Handle new account opening requests and transaction updates, either jointly with an officer or independently when authorised.
• Respond to customer service requests, providing account balances, transaction details, statements and fee information.
• Address customer queries and grievances within defined timelines and escalate when necessary.

Required profile

• 2‑4 years of banking experience.
• Graduate degree, preferably in Banking or Commerce.
• Excellent interpersonal and communication abilities.
• Strong relationship‑building skills and a responsible attitude.
• Ability to meet deadlines and knowledge of internal/external regulations.

Required skills

• Good computer literacy.

What we offer

• Competitive salary and benefits package.
• Dynamic environment that supports professional development.
• Recognition of achievements and opportunities for growth.