Customer Service Executive

About the role

We are looking for an experienced Customer Service Executive to be the primary point of contact for our healthcare clients. You will provide support, resolve inquiries, and ensure a positive experience with our services.

Key responsibilities

• Serve as the first point of contact for clients, answering queries about healthcare services.
• Investigate and resolve escalated issues promptly to maintain satisfaction and retention.
• Conduct follow‑up communications to confirm issue resolution.
• Act as escalation point for complex or sensitive inquiries and complaints.
• Collaborate with Sales, Marketing, and Operations to address customer needs and improve experience.
• Prepare and present regular reports on performance metrics, trends, and insights.

Required profile

• Minimum 3 years of experience in international voice calling.
• Graduate from any stream.
• Proven track record of delivering high‑quality customer service.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities in a fast‑paced environment.

Required skills

What we offer

• Competitive salary.
• Commitment to diversity, equality, and inclusion.
• Opportunity to work in a dynamic, innovative healthcare environment.