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This job expired on 19/07/2026. It no longer accepts applications.
Customer Service Associate – Voice (Spanish)
Accenture in India · Mumbai
Job description
About the role
Accenture is looking for a Customer Service Associate – Voice to join its customer support team. The associate will handle inbound and outbound voice interactions, providing assistance in Spanish to customers across various industries.
Key responsibilities
- Resolve routine customer inquiries and issues by following established guidelines and precedents.
- Communicate clearly and professionally in Spanish via phone calls.
- Collaborate with team members and supervisors to ensure consistent service quality.
- Document interactions and follow up on open cases as required.
- Adapt to rotational shift schedules to provide 24/7 coverage.
Required profile
- 1‑3 years of experience in customer service or call‑center environments.
- Any graduate degree.
- Expert level proficiency in Spanish (both spoken and written).
- Strong ability to follow procedures and guidelines.
Required skills
- Fluent Spanish communication.
- Basic knowledge of customer service best practices.
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Accenture in India
Mumbai
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