Customer Service Associate – Voice
Accenture services Pvt Ltd · Gurugram
Job description
About the role
Accenture is seeking a Customer Service Associate – Voice to provide assistance to customers through phone interactions. The role involves handling routine inquiries, resolving issues, and ensuring a high level of satisfaction while working in a collaborative team environment.
Key responsibilities
- Address and solve routine customer problems using established guidelines and precedents.
- Interact primarily with team members and direct supervisor, following detailed instructions for daily tasks and new assignments.
- Maintain accurate records of customer interactions and follow up as needed.
- Contribute as an individual contributor within a focused scope of work.
- Adapt to rotational shift schedules as required.
Required profile
- 1 to 3 years of experience in customer service or related field.
- Any graduation level.
- Proficient French language skills.
- Ability to learn quickly, prioritize workload, and work well in a team.
- Results‑oriented mindset.
Required skills
- Customer service communication.
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Published 1 month ago
Expires 2 weeks from now
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Accenture services Pvt Ltd
Gurugram