Customer Service Associate – Voice

About the role

Accenture is seeking a Customer Service Associate – Voice to join its support team. In this position you will handle inbound and outbound voice interactions, providing assistance before, during, and after service usage, while ensuring a high level of customer satisfaction.

Key responsibilities

• Address customer inquiries and resolve routine issues following established guidelines.
• Process collections and accounts receivable tasks as required.
• Maintain accurate records of interactions and follow‑up actions.
• Collaborate with team members and supervisors to meet service targets.
• Work in rotational shifts to provide 24/7 coverage.

Required profile

• 1 to 3 years of experience in customer service or related call‑center roles.
• Ability to work under pressure and meet performance metrics.
• Strong interpersonal skills and a team‑oriented mindset.
• Intermediate proficiency in French.

Required skills

• Language translation and customer service communication.
• Basic knowledge of accounts receivable processes.

What we offer

• Opportunity to work for a global professional services leader.
• Exposure to diverse clients across multiple industries.
• Development programs and career growth pathways.