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This job expired on 19/07/2026. It no longer accepts applications.
Customer Service Associate – Voice
Accenture in India · Gurugram
Job description
About the role
Accenture is seeking a Customer Service Associate – Voice to join its global team. In this position you will provide front‑line assistance to customers, handling inquiries and issues related to accounts receivable and collections while ensuring a high level of satisfaction.
Key responsibilities
- Resolve routine customer problems by following established guidelines and precedents.
- Interact daily with team members and supervisors to coordinate tasks and share updates.
- Manage accounts receivable activities and support collections processing.
- Establish and maintain strong client relationships.
- Perform effectively under pressure and meet service level targets.
- Participate in rotational shift schedules as required.
Required profile
- 1 to 3 years of relevant experience in customer service or call‑center environments.
- Any graduate degree.
- Intermediate proficiency in French.
- Ability to work well in a team and handle pressure.
Required skills
- Language translation for customer service interactions.
- Accounts receivable handling.
- Collections processing.
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Accenture in India
Gurugram