Customer Service Associate – Voice

About the role

Accenture is seeking a Customer Service Associate for voice‑based support. You will interact with customers to address inquiries, resolve issues, and ensure a positive experience throughout the service lifecycle. The role involves working within a team and following established guidelines while adapting to a fast‑paced environment.

Key responsibilities

• Handle routine customer queries and problems using predefined procedures and reference materials.
• Escalate complex issues to supervisors or specialized teams as required.
• Maintain accurate records of interactions and outcomes in the designated system.
• Collaborate with team members and supervisors to share knowledge and improve service quality.
• Participate in rotational shift schedules to provide coverage across different time zones.

Required profile

• Graduation from any discipline.
• 1 to 3 years of experience in customer service or a related field.
• Proficiency in Italian (spoken and written).
• Ability to work well in a team, adapt to changing priorities, and perform under pressure.
• Quick learning agility and willingness to follow detailed instructions.

Required skills

• Italian language proficiency (professional level).