This job is no longer available
This job expired on 22/08/2026. It no longer accepts applications.
Customer Service Associate – Retail Operations
Reliance Retail · Mumbai et périphérie
Job description
About the role
The Customer Service Associate (CSA) works within Retail Operations to deliver outstanding service to shoppers. You will greet customers, answer their queries, and help them find the right products while supporting store performance.
Key responsibilities
- Welcome customers warmly, identify their needs, and provide product information.
- Drive sales through upselling, cross‑selling and recommending promotions.
- Process transactions, returns and exchanges using POS systems.
- Maintain attractive merchandise displays and ensure store cleanliness.
- Address customer complaints professionally and follow company policies.
- Assist with inventory control, stock replenishment and visual merchandising.
Required profile
- Minimum 10th/12th pass; graduate preferred.
- At least 4 years of experience in retail or customer‑facing roles.
- Strong communication, problem‑solving and teamwork abilities.
- Customer‑focused attitude with a sales orientation.
Required skills
- POS system operation.
- Basic computer proficiency.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in India.
Salaries by job title
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Reliance Retail
Mumbai et périphérie
Related job offers
-
Key Account Manager – Strategic Partnerships
Abbott Mumbai et périphérie -
Sales Executive – Travel Packages
Neuraleap Group Mumbai et périphérie -
Assistant Manager – Ad Sales
Sony Pictures Networks India Mumbai et périphérie -
Retail Specialist – Franchise Operations
levistraussandco Delhi -
Area Sales Manager – Drive Growth in Chennai
3m Chennai