Customer Service Associate (Night Shift)

About the role

We are looking for motivated Customer Service Associates to join our call centre team. In this role you will handle both inbound and outbound calls, providing accurate information and resolving customer queries while working primarily night shifts in a 24/7 environment.

Key responsibilities

• Answer inbound customer calls and initiate outbound calls in a professional manner.
• Provide product, service and account information, addressing inquiries, complaints and issues promptly.
• Utilise active listening to understand customer needs and ensure satisfaction.
• Maintain up‑to‑date knowledge of company policies, procedures and offerings.
• Document interactions and update customer records accurately.
• Escalate complex or unresolved matters to the appropriate department or supervisor.
• Identify opportunities to upsell or cross‑sell products and services as required.
• Achieve individual and team performance targets.

Required profile

• Graduate degree.
• Comfortable working night shifts and in a 24/7 schedule.
• Strong communication and problem‑solving abilities.
• Ability to meet performance metrics and work collaboratively.

Required skills