Customer Service Associate

About the role

Accenture is seeking a Customer Service Associate to support day‑to‑day sales order management within its North America operations. The role involves handling customer inquiries, processing sales orders, and ensuring smooth order‑to‑cash cycles while delivering high‑quality service.

Key responsibilities

• Manage daily sales order processing and order fulfillment planning.
• Address customer inquiries and resolve issues related to orders, payments, and deliveries.
• Collaborate with internal teams to ensure accurate order entry and timely execution.
• Maintain records and update order status in relevant systems.
• Work under pressure to meet deadlines and service level agreements.

Required profile

• 1‑3 years of experience in customer service, sales order management, or related fields.
• Ability to work effectively in a team and follow detailed instructions.
• Strong problem‑solving skills and capacity to handle routine issues using established guidelines.
• Willingness to work rotational shifts as needed.

Required skills

• Advanced proficiency in Spanish.
• Basic knowledge of order‑to‑cash processes and sales order systems.