Customer Service Associate

About the role

Accenture is seeking a Customer Service Associate to join its Retirement Services team. The role focuses on processing monetary and non‑monetary transactions for US retirement plans, ensuring accuracy, compliance and high‑quality client support.

Key responsibilities

• Process monetary and non‑monetary transactions for assigned retirement plan participants.
• Review, validate and document participant requests while adhering to compliance and confidentiality standards.
• Research and respond to queries from Business Partners and Client Support Teams within defined response times.
• Participate in process improvement initiatives and automation projects.
• Maintain quality‑control standards and prioritize high‑value transactions.
• Support data entry activities, ensuring information is accurately captured in spreadsheets or databases.

Required profile

• 2+ years of experience in the US Retirement Services domain, specifically Defined Contribution plans.
• Hands‑on experience with Money‑Out processes such as Required Minimum Distributions, systematic withdrawals, in‑service withdrawals, rollovers and lump‑sum distributions.
• Graduate degree preferred, preferably in commerce.
• Willingness to work night shifts based on business needs.
• Strong verbal and written communication, attention to detail, and ability to work independently.

Required skills

• Data entry

What we offer

• Opportunity to work with a global professional services leader.
• Exposure to a wide range of retirement plan products and technologies.
• Collaborative environment focused on continuous improvement.