Customer Service Associate – Bill Payments
paytm · Noida
Job description
About the role
Candidate will handle concerns and complaints raised by customers and merchants on a day‑to‑day basis, ensuring tasks are closed within the defined turnaround time while delivering a good customer experience.
Key responsibilities
- Resolve day‑to‑day queries of customers/merchants via call or chat.
- Oversee daily management of campaigns and maintain brand consistency.
- Ensure brand consistency in copy through appropriate tone, voice, and terminology.
- Develop and implement timelines to achieve targets.
Required profile
- Any graduate.
- 1+ years of experience in customer support.
- High level of drive, initiative, and self‑motivation.
- Exceptional multi‑tasking and strong problem‑solving skills.
What we offer
- A collaborative output‑driven program that brings cohesiveness across businesses through technology.
- Opportunities to improve average revenue per user by increasing cross‑sell opportunities.
- 360° feedback from peer teams on support of their goals.
- Respect earned from peers and managers.
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Published 9 hours ago
Expires 1 month from now
6 views · 0 interested
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paytm
Noida