Customer Service and Administrative Support Representative

About the role

This position serves as the first point of contact for residents, visitors, and customers of the municipality. Working under the supervision of the Treasurer, the representative delivers high‑quality customer service while supporting the day‑to‑day administrative operations of the department.

Key responsibilities

• Greet and direct visitors, answer phone calls, and provide information on municipal programs, services, by‑laws, and facilities.
• Receive, record, and forward inquiries, complaints, and requests to the appropriate departments and follow up as needed.
• Process payments for property taxes and municipal services, issue receipts, prepare bank deposits, and reconcile the cash float.
• Maintain office supply inventory, order and distribute supplies, and coordinate equipment maintenance.
• Handle incoming and outgoing mail, courier packages, faxes, and email correspondence; manage Council Room bookings.
• Perform word processing, data entry, filing (physical and electronic), and update databases, directories, and administrative records.

Required profile

• High school diploma; training in office administration is an asset.
• 2‑3 years of experience in a similar customer‑service or administrative role.
• Strong attention to detail, confidentiality, and ability to follow established procedures.

Required skills

• Proficiency in word‑processing and data‑entry software.
• Basic cash‑handling and payment‑processing knowledge.

What we offer

• Opportunity to work in a public‑sector environment supporting community services.
• Professional development through on‑the‑job training.