Customer Service Analyst – Voice

About the role

Accenture is seeking a Customer Service Analyst – Voice to join its global professional services team. In this position you will analyse and resolve lower‑complexity customer issues, working closely with peers and receiving moderate guidance on daily tasks.

Key responsibilities

• Perform analysis and solve lower‑complexity problems related to voice‑based customer interactions.
• Collaborate daily with internal Accenture teams and provide updates to supervisors.
• Maintain limited direct contact with clients and senior management while following detailed instructions for new assignments.
• Contribute as an individual team member, ensuring decisions positively impact your work and that of others.
• Adapt to rotational shift schedules as required.

Required profile

• 3 to 5 years of relevant experience in customer service or related fields.
• Any graduate degree.
• Proficient in French (spoken and written).
• Strong teamwork orientation, results‑driven mindset, and quick learning agility.
• Ability to build and maintain strong client relationships.

Required skills

• Fluency in French.
• Customer service communication skills.