Customer Relationship Executive

About the role

The Customer Relationship Executive will be the primary point of contact for customers, handling both inbound and outbound calls to address product inquiries, complaints, service requests, and order status updates. This role ensures a high level of satisfaction by delivering accurate information and timely assistance.

Key responsibilities

• Handle inbound and outbound customer calls related to product inquiries, complaints, service requests, and order status.
• Provide accurate information about products, services, offers, and branch locations.
• Log all customer interactions and follow up on open cases until resolution, adhering to defined turnaround times.
• Coordinate with internal teams such as service, logistics, and branch operations to ensure timely updates and support.
• Identify recurring issues and escalate them to the appropriate departments for permanent resolution.
• Support campaigns for feedback collection, warranty plans (O2 Protection), and service reminders.

Required profile

• Minimum qualification: Plus Two, Diploma or Bachelor’s Degree in any discipline.
• Additional certification in Customer Relationship Management, Call Handling or Communication Skills is an advantage.
• Age between 20 and 40 years.
• No prior experience required; fresh candidates are welcome.

Required skills

• Familiarity with CRM software tools.

What we offer

• Starting salary of 15,000 INR per month.
• Opportunity to work in a dynamic call‑center environment in Kottarakara, Kerala.
• Potential for growth through internal training and career development programs.