Customer Delivery Manager – Last Mile Project Operations

About the role

The Customer Delivery Manager – Last Mile Project Operations will lead the delivery of residential interior fit‑out projects across the assigned territory. You will implement a robust project management framework, ensure projects meet client expectations, and uphold Livspace quality standards.

Key responsibilities

• Manage the design and site delivery teams, overseeing performance of delegated responsibilities.
• Ensure projects are completed on schedule while aligning with client needs, business objectives, and design guidelines.
• Control project deliverables, including risk allowances, and monitor changes or variations.
• Coordinate teamwork among all project stakeholders, fostering collaboration.
• Guide and manage coordination with vendors and business partners through project completion.
• Establish formal reporting arrangements on project progress for clients and Livspace.
• Act as the escalation point between the client (or representative) and Livspace to guarantee timely delivery within quality standards.

Required profile

• Experience managing residential interior fit‑out projects.
• Proven ability to lead design and site delivery teams.
• Strong stakeholder coordination and vendor management skills.
• Excellent risk management and change control capabilities.

Required skills