Customer Contact Communications Associate – Voice

About the role

Join Accenture’s Customer Support vertical as a Customer Contact Communications Associate focused on voice interactions. You will handle customer queries, escalations, and complaints across multiple channels, ensuring issues are resolved within defined service‑level agreements.

Key responsibilities

• Manage inbound and outbound voice contacts, providing accurate and timely resolutions.
• Address escalated cases and dissatisfied customers, delivering appropriate solutions.
• Close faults and complaints within SLA targets.
• Coordinate with marketing, sales, and service teams to maintain an omnichannel experience.
• Follow established guidelines and refer to precedent when solving routine problems.
• Collaborate with team members and supervisors for continuous improvement.

Required profile

• 1‑3 years of customer support or call‑center experience.
• Strong verbal communication skills and professional articulation.
• Demonstrated problem‑solving ability and understanding of customer handling.
• Flexibility to work various shifts and willingness to work onsite.

Required skills

What we offer

• Opportunity to work with a global professional services leader.
• Exposure to omnichannel customer communication strategies.
• Career development within Accenture’s extensive network.