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This job expired on 18/09/2026. It no longer accepts applications.
Customer Contact Communications Associate – Voice
Accenture in India · Bengaluru
Job description
About the role
The Customer Contact Communications Associate – Voice will join Accenture’s Customer Support vertical to handle inbound and outbound voice interactions. You will resolve customer queries, manage escalations, and ensure complaints are closed within defined service‑level agreements.
Key responsibilities
- Address customer inquiries via phone, email and chat, providing accurate and timely solutions.
- Escalate complex issues to senior teams while maintaining ownership of the case.
- Document interactions and update case records in accordance with internal guidelines.
- Meet or exceed SLA targets for fault resolution and complaint closure.
- Participate in shift rotations as required to ensure 24/7 coverage.
Required profile
- 1–3 years of experience in a customer‑facing or call‑center environment.
- Strong written and verbal communication skills.
- Ability to work collaboratively within a team and adapt to changing priorities.
- Agility for quick learning and flexibility to work rotational shifts.
Required skills
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Accenture in India
Bengaluru
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