Customer Contact Communications Associate – Voice

About the role

Accenture is seeking a Customer Contact Communications Associate focused on voice channels. You will join the Customer Support vertical and help resolve customer queries, manage escalations, and ensure complaints are closed within agreed service levels.

Key responsibilities

• Handle inbound and outbound voice interactions with customers, addressing queries and complaints.
• Escalate and resolve issues promptly while adhering to SLA commitments.
• Coordinate omnichannel communications to provide a seamless customer experience across phone, chat, and other digital touchpoints.
• Follow established guidelines and procedures to solve routine problems.
• Collaborate with team members and supervisors, providing updates on case status.
• Work rotational shifts as required to support 24/7 operations.

Required profile

• 1 to 3 years of experience in customer service or contact centre environments.
• Any graduate qualification.
• Fluent English (International level) with strong communication skills.
• Ability to perform under pressure and work effectively within a team.

Required skills

• Omnichannel customer communications (voice focus).

What we offer

• Opportunity to work for a global professional services leader.
• Exposure to a variety of industries and digital transformation projects.
• Development and training programs to enhance your career.